Why You Should Break Up With Your VoIP Service Provider

Because Singapore is one of Southeast Asia’s biggest financial and technical hubs, you’d think that the cloud VoIP services that you’re getting should be cutting-edge and that your provider is really at the top of their field. But there are lots of reasons why you want to break it off with your VoIP service provider. Ideally, you should want to do so because:

• Your contract for the hosted PBX expired
• Either you or your provider violated, or keep violating, the terms of your service-level agreement (SLA)
• You plan on switching to another network (or have been meaning to)

However, things don’t always work out perfectly, and the same could be said for VoIP, especially VoIP Singapore. Think of your service provider as a romantic partner: like all relationships, there are many kinks to deal with in order for things between you and your provider to work out your desired hosted VoIP system, whether you want to stay or go. Perhaps the best way you can deal with these problems is to talk to your VoIP provider about them.

These are some of the things you might want to talk about:

1. You’re no longer happy with your relationship

Once upon a time, you were happy with your hosted PBX. Things used to be perfect between you and your cloud VoIP service provider. Everything used to run smoothly, and without a hitch. But now, you’re running into a bunch of problems.

For one, your PBX phone system just can’t take the workload of hundreds of calls a day. There’s just not enough storage space in your data plan and you’re even asked to constantly delete files just to have enough room. From poor reception to choppy audio – the ways that you’re getting bogged down are endless.

One solution is to upgrade to a better VoIP plan like what www.crystalvoice.com.sg in Singapore offers, because the plan you originally subscribed to when you started out with your provider needs upgrading now. Perhaps your business is now taking up more data than what you agreed for your hosted PABX the first time around, and you need to adjust. This could mean paying for more bandwidth, or upgrading your IP PBX telephone system.

2. Your partner keeps putting off “the talk”

For any relationship to keep working, both partners need to be open to each other. That means there needs to be a healthy amount of communication involved, and both partners need to be honest with each other about their wants and needs. This used to be the case when you were starting out with your provider.

Lately, though, you never feel like you’ve been heard. You keep trying to call them, but all your complaints go to voicemail. If your calls are answered at all, all you get same excuses you’re tired of hearing.

It’s important to keep track of their records – have they been offering good quality of service with their other clients? Or have they been handling them poorly? If this is the case with your VoIP Singapore service provider, and they haven’t been keeping up their end, perhaps it’s time to revisit your SLA – or break it off entirely.

3. It seems like there’s just no effort anymore…

…and you feel like you’re the one always adjusting. When you were just starting out, your partner kept on insisting that their hosted VoIP system is the best. But now, you’re left with wading through service interruptions and a lot of maintenance downtime, your PBX phone system can’t and don’t do anything – and it’s really annoying.

Sadly, there are a number of VoIP and IP PBX telephone system companies that lure clients in contract plans with good service at the start. When they’re hooked, they usually do just enough to keep them from cancelling their plan and switching to another provider.

Does this mean that you made a mistake when you signed that SLA?

Not necessarily. Before anything, you should consider that there are differences between contract and non-contract VoIP. Contract VoIP is actually beneficial for those looking for a long-term plan, especially in Singapore where costs are high. For affordable rates with extensive services, check with a local provider first and contact crystal voice in Singapore for a range of reasonably priced VoIP packages.

Non-contract plans, though they may be more flexible, are less stable when it comes to pricing and they factor in demands. Before deciding if you want a contract or a non-contract plan for your hosted PABX, you should know what you want and/or need for your business in the first place. For instance, how much data will you be needing? Will you be just taking in a few calls or are you expecting a lot traffic because of customer support?

This also means you need to ask your partner about their service’s uptime – and remember to get it in writing in your SLA. Just because you have entered a contract with your cloud VoIP provider, though, doesn’t mean that they can slack off.

Breaking up with your old VoIP Singapore service provider may be painful, but sometimes making the best decisions in the long run don’t come easy.
When prospecting for a VoIP partner, especially in Singapore, you should find one that you can trust. Look for one that’s experienced, isn’t afraid to go the extra mile to satisfy your needs, and most of all, one that cares about your problems. After all, you deserve only the best for your business.

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